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Care Opinion

The appointment system is not good

Posted By Wooded423

"The appointment system is not good"

About: Telford referral and quality service (TRAQS)

(as a service user),

Sorry, but the appointment system is not good and led to my appointment being changed – I. e. another wait for what might have been a vital consultation.

Must do better.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 20/03/2014 at 16:42
Published on Care Opinion on 21/03/2014 at 10:02

Thank you for writing.

It is not clear from your comments if your referral was processed by TRAQS and where your apppointment was booked. TRAQS books the initial appointment and at the time of speaking to you, you should have been made aware that appointments may be subject to alteration if the consultant or specialist believes an alternative clinic or date is more appropriate. Also appointments may be subject to change due to unforseen circumstances.

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