"The services at this wonderful ..."

About: Royal Free Hospital

(as the patient),

What I liked

The services at this wonderful hospital are being let down by an appointments system in chaos when liasing with the external clinics.

What could be improved

make the appointments system work first time when processing appointments from the external hospitals.

Story from NHS Choices

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Response from Royal Free Hospital

We are sorry you had a poor experience with booking your appointment and hope you will receive a better service next time you are arranging one. If you have further problems, please contact our patient advice and liaison service(PALS), details below:

Telephone: 020 7472 6446/6447; (020 7472 6445 - 24 hour answer phone)

Fax : 020 7472 6463

Minicom : 020 7472 6593


Interpreting services: 020 7472 6592

Text number: 07624 803635 (for use by deaf, hard of hearing and hearing impaired patients only)

Opening times: Monday to Friday 9am - 4.30pm, except Wednesdays 10am - 4.30pm

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