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A visit to A&E and the Fracture Clinic

Story from nhs.uk

"A visit to A&E and the Fracture Clinic"

About: Cumberland Infirmary

I was brought to A&E by ambulance on what they described as a quiet night, with a very painful leg injury. Staff (and the paramedic) were brilliant and very caring. Couldn't have asked for more. My return next day was marred by the sheer distance frm the front door to the Fracture Clinic. Which genius decided on that location? Had to sit near the front entrance and wait for a wheelchair - the receptionist helped me into it but with no porters around, I had to wait for my husband to eventually find a parking space and then wheel me down, 30 minutes late.

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Responses

Response from Cumberland Infirmary 10 years ago
Cumberland Infirmary

Submitted on 04/03/2014 at 10:03
Published on nhs.uk on 05/03/2014 at 03:00

Thank you for taking the time to contact us regarding your care and experience .I am pleased to hear that your A&E and ambulance care was so positive. I am sorry to hear of your less than satisfcatory time the next day.The Trust is very concious of the current problems with car parking and is undertaking an option appraisal to address the situation as soon as possible . We are sorry that this has been such an inconvenience for you , and can undestand the frustration caused. Your feedback regarding the location of the fracture clinic is noted with thanks.We are continually looking to ways of supporting patients during their time in our hospital , and seeking ways to improve where practically possible. I do hope that the care received at Cumberland Infirmary will facilitate a speedy recovery of your leg injury.Very many thanks again for getting in touch

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