"Everybody has been polite and charming"

About: Telford referral and quality service (TRAQS)

(as the patient),

I saw my GP last December – he agreed I have tinnitus and referred me to a Dr Bowyer of ENT at PRH.

I saw Dr Bowyer in January, he has decided to have my ear scanned.

So far, so good. Everybody has been polite and charming. No problems whatsoever.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback which is much appreciated. Although your referral was processed by the TRAQS team we note that your comments relate to Princess Royal Hospital NHS Trust/Royal Shrewsbury Hospital NHS Trust and as such we are unable to comment on their behalf.

Please may we direct you the Patient Advice Liaison Officer (PALS). They will be able to take your comments further on behalf of Dr Bowyer and other staff at The Princess Royal Hospital.

PALS PRH - 01952 282888

Thank you again for taking the time to respond

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