"No communication"

About: Royal Hampshire County Hospital

After my 22 month old daughter was taken in by ambulance, from our surgery with breathing diffculties I was left feeling very dissatisfied ,first they could not find her on the system. I think it was around 11.30ish ,my daughter had her obs done, then we waited and waited, no communication to tell us what was going on, after a couple of hrs they gave my daughter an inhaler, in a waiting room chair,and said they would be back and we waited,by 3.45 I had enough and complained if someone was going to see my daughter and tell what was going on. I respect they are very busy but I was the first person there and we where last to leave, everyone else seemed to be seen before us, by 4'oclock that was it , I asked to leave. I'm still none the wiser. I was told buy her some squash and given inhaler, for this service my partner and I both lost a days wages and to top it all £8 parking.(shocking) I don't mind waiting please someone tell me what's going on. I must say the ambulance service where amazing..

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Response from Royal Hampshire County Hospital

Thank you for taking the time to leave your comments. I am sorry your experience did not meet the high standards of care we aim to provide. We would welcome the opportunity to discuss this with you. Please contact our Customer Care team on 01256 486766, or email customercare@hhft.nhs.uk Mary Edwards Chief Executive, Hampshire Hospitals NHS Foundation Trust

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