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Unpleasant staff Endoscopy

Story from nhs.uk

"Unpleasant staff Endoscopy"

About: University Hospital Of North Durham

As the department was under pressure being behind schedule, I did not mind that I was still waiting 1 1/2 hours after my appointment time, this cant be helped. What can be helped is, if staff are feeling bad tempered they should not ask patients why they are sitting where they are? The reason I was sitting in that particular place was I had been asked to wait there by the nurse who was dealing with me. Your staff training should include attitude and body language aspects. I cancelled my appointment there and then I am hoping to get another appointment elsware

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Responses

Response from University Hospital Of North Durham 10 years ago
University Hospital Of North Durham

Submitted on 26/02/2014 at 14:08
Published on nhs.uk on 27/02/2014 at 03:00

Thank you for raising your issues with us. Please accept my unreserved apolgies for the poor experience you have encountered at University Hospital of North Durham. Issues relating to staff attitude are taken very seriously by the Trust and we would welcome discussing your issues further with you. If you would like to contact us please call, email or write to us at: Patient Experience Team, Estates Offices, Darlington Memorial Hospital, DL3 6HX tel: freephone 0800 783 5774 email: patient.experience@cddft.nhs.uk Thank you once again for sharing your concerns.

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