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Faulty parking machine

Story from nhs.uk

"Faulty parking machine"

About: University Hospital Aintree

After paying £4 into the machine it failed to to recognize my payment so I pressed the help button and explained the fault. The speaker then requested my surname, told me to go go to check out, press the help button repeat my name and the barrier would be raised. I did as insructed several times and then realised there was a queue of cars behind me with one very irate lady also shouting into the machine to raise the barrier,so I think you should get your house in order and get the machines serviced more often.This is not the first time this happened. Colin Richardson

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Responses

Response from University Hospital Aintree 10 years ago
University Hospital Aintree

Submitted on 26/02/2014 at 09:56
Published on nhs.uk on 27/02/2014 at 03:00

Dear Colin, we're very sorry to hear about the problems you experienced accessing our car park. We will pass your comments to our Estates and Facilities team so they are aware of the issues. If you wish to take this further, our Customer Service team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 3287/2400 or by writing to: Customer Services department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you.

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