"Urology clinic running late"

About: New Victoria Hospital / Urology

(as the patient),

I attended an appointment at the Urology clinic recently. I am scheduled to see a consultant once a year for ongoing supervision of my condition. I arrived on time and was directed to a waiting area, where it was written on a notice board that waiting times were approximately 75 minutes as the clinic was running late. As I was attending the clinic during a working day, I was unable to wait this length of time and had to cancel my appointment.

The next available date was in September.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Dear ekimpressed

Thank you for taking the time and trouble to provide your feedback.

We have shared your comments with the relevant service manager as well as our medical records department.

Once again thank you for using the Patient Opinion website, it is greatly appreciated.

Kind Regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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