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Care Opinion

Pregnant in A&E

Posted By Reggie2012

"Pregnant in A&E"

About: Tameside General Hospital / Accident and emergency

(as the patient),

I went to A&E as referred by my doctor over the phone as I am pregnant and was experiencing bleeding. Waited 2 hours to be told to wait longer to arrange an appointment for a scan the following week.

I was the first one there with nobody in front of me and after 2.5 hours of waiting, I left in disgust.

The reception staff I met were like Vicky Pollard, answering everything with it's nothing to do with them and I'd have to wait even when asked if I could just book an appointment over the phone. I'm not sure why they don't just tell you to go home and do nothing rather than wait for hours to be told that.

I felt like an unwelcome guest in their home.

Poor as usual.

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust 10 years ago
Lindsay Stewart
Deputy Director of Nursing,
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 04/03/2014 at 16:01
Published on Care Opinion at 19:51

Thanks you for giving us this feedback which is very disappointing.

We can confirm that there are sometimes delays in arranging scans for pregnant patients, but this does not excuse your wait and the fact that you felt your concerns were not being dealt with appropriately at the time by reception staff.

I am guessing that reception staff were in fact following proper procedure but it would not have hurt them to explain to you precisely and kindly every single thing that had to happen before the scan was arranged and then kept you up to date at least every 30 minutes with a progress report – even if there had been no progress.

I apologise unreservedly for this. Please may I advise that should you experience problems such as this at any time in the future, you request to see the ‘A&E Team Leader’ or ‘A&E Manager’ immediately and I promise someone senior will come to assist you

Kind regards

John Goodenough

Director of Nursing

’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk”

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