"Rupert bear ward incident on 15/02/2014"

About: Croydon University Hospital

Rupert bear ward staff will be reported as this just happened in the morning on 15/02/14. My daughters' sats monitor was going off which woke me up to find noone was attending to it. I went outside to find there was no staff at the nurses station but a baby who was sleeping in a bouncer. A blue chair was strategically placed to ensure that of course when you go to the toilet you dont trip over the baby... I got no apologies when i mentioned to one of the nurse's about my daughter's monitor going off but excuses that they she was attending another patient.. When i asked her "what about the baby who was left alone at the station" i didn't get an answer but a walk out of the room really speedily... Ever since i spoke out about what i saw our nurses are now Manning the station... Do they honestly think parents sleep? I don't even want to give a star... I will be reporting this today.. Due to policies i didnt take a picture for fear of breaking the policies of child protection... But it would have been incriminating...

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Response from Croydon University Hospital

Thank you for taking the time to contact us and we are sorry for the delay in responding to you. We were very concerned about the issue that you have raised and have been looking in to it. It would be very helpful if you could contact our PALS team on 020 8401 3210 or talktous@croydonhealth.nhs.uk so that we could get more details of the incident from you to help our investigations.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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