"Lack of care or compassion or dignity."

About: Darent Valley Hospital

My 91 year old uncle was admitted to the stoke ward. I overheard the staff making fun of him at the reception desk in full hearing of other patients and visitors. I found this most distressing. My brother was recently diagnosed with cancer. We were told in a shockingly matter-of-fact way totally lacking in care or compassion and were given no information, guidance, reassurance or the opportunity to ask questions. I would not recommend this hospital to anyone.

Story from NHS Choices

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Response from Darent Valley Hospital

We were very shocked and saddened to read your review about the treatment your familly members had received at Darent Valley Hospital and please accept our sincerest apologies. Would you be kind enough to contact us as a matter of urgency, as we would like to investigate the matters you have raised. Contact details are: PALS department on 01322 428382 or email pals@dvh.nhs.uk. Kind regards The Communication Team Darent Valley Hospital

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