"Each time the service has been excellent"

About: Croydon University Hospital / Accident and emergency Harmoni / NHS 111 London Ambulance Service NHS Trust

(as the patient),

I suffer from angina and two weeks ago I had really bad chest pains whilst I was out. Someone called for an ambulance and the paramedics arrived in no time at all. They examined me and decided I needed to go to hospital for more tests. I was taken to the Mayday University Hospital.

At the hospital they did a lot of blood tests whilst I was in A&E and then some more when they transferred me to a side ward – these tests were all clear and I was discharged. My daughter collected me from hospital.

In recent times I’ve used the 111 service 2 or 3 times, each time it has been excellent. The paramedics are very friendly, very quick and have treated me very nicely.

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Response from Harmoni

Thank you for taking the time to provide us with feedback. We are pleased that on the couple of occasions that you have used NHS 111 you have had a positive experience.

We hope you are now feeling better,

Service Manager, NHS 111 London Service, Harmoni

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