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Overall excellent!

Story from nhs.uk

"Overall excellent!"

About: Leicester Royal Infirmary

We have been to Children Outpatient Department. Though the location of address for our appointment on the appointment letter that was posted to us beforehand was ambiguous but we have been able to get to the location very quickly following the direction given by the front door receptionist. All over the place that we visited it looked professional, clean and well organised. The staff members of Children OP department were very helpful and on top of that the doctor was very cordial. Overall a really good experience!

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Responses

Response from Leicester Royal Infirmary 10 years ago
Leicester Royal Infirmary

Submitted on 24/02/2014 at 13:06
Published on nhs.uk on 25/02/2014 at 03:00

Dear reviewer, Thank you very much for posting your comments about Children's Outpatients at Leicester Royal Infirmary. We have passed this onto the team so they are all aware of your kind words and positive feedback! We are sorry about the ambiguity of the description/location on the letter, this is a system that we are continually working on to improve, but its great to read that our receptionist was able to offer friendly and precise information for you. Wishing you all the best, Communications Team Leicester's Hospitals

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