"I couldn't fault the care and attention"

About: Southend Hospital / Accident and emergency

(as the patient),

My doctor sent me to A & E on Friday evening as I was feeling very unwell.

Although the admission process and waiting procedure left much to be desired, I couldn't fault the care and attention I received from the medical staff.

I am very grateful to the triage nurse and Doctor Mendes, who were both so kind and caring (which was very reassuring and beneficial at such a distressing time).

I received excellent care, in a compassionate manner and was thoroughly tested to try and ascertain what was wrong with me. Thankfully, all the tests proved negative and I was able to go home feeling a lot better.

The NHS, particularly A & E, receive much criticism and, therefore, I would like to express my thanks for the excellent treatment I received and the caring way it was administered.

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Response from Southend University Hospital NHS Foundation Trust

Many thanks for your kind comments about the A&E department. I am pleased that your experience was good and I will pass your comments and thanks to the team involved who will be pleased to receive them

I hope you have recovered from your illness and would like to wish you well.

Steve McEwen

Patient Experience Lead

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