"I came away feeling quite satisfied"

About: Telford referral and quality service (TRAQS)

(as the patient),

Donnington Dermatology.

Arriving quite early for my appointment because of the bus service, I expected to wait at least half an hour before I was seen. I was seen by a nurse in 5 minutes.

She took all my details and inspected my leg (the reason for my visit). Whilst waiting for the doctor to come and look the nurse made me feel quite at ease chatting away to me.

Everything was explained to me clearly and I came away feeling quite satisfied.

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Response from Jennie Moore, TRAQS Patient Advisor, RAQS, Telford and Wrekin CCG

Dear 'Fountain703'

Thank you for your feedback which is much appreciated. Although your referral was processed by the TRAQS team we note that your comments relate to the Donnington Dermatology Clinic and as such we are unable to comment on their behalf.

I will forward your comments on to the Donnington Dermatology Clinic so that they can share them with the team.

Thank you again for taking the time to respond.

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