"Hospital appointment system is ..."

About: Royal Free Hospital

(as the patient),

Anything else?

Hospital appointment system is in a big mess. After visit to A&E my wife's followup appointment was booked with fracture clinic instead of skin clinic. I was given an appointment for diabetic eye test but when I turned up I was told that no appointment has been made.

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Response from Royal Free Hospital

We're very sorry you have had so much trouble with your appointments. If you have to attend the hospital again, you might like to contact our PALS service beforehand and ask them to check the time of your appointment.

Patient Advice and Information Service (PALS)

Opening times: Monday to Friday 9am - 4.30pm, except Wednesdays 10am - 4.30pm

Tel: 020 7472 6446 / 6447; (020 7472 6445 - 24 hour answer phone)

Fax : 020 7472 6463

Minicom : 020 7472 6593


Interpreting services: 020 7472 6592

Text number: 07624 803635 (for use by deaf, hard of hearing and hearing impaired patients only)

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