"Receptionist is a great lady"
About: Heartlands Hospital / General medicine Heartlands Hospital General medicine B9 5SS
Posted by Kateew (as ),
July 2013 and then 6 weeks later the same lady from heartlands at reception helped me. I think her name is Karen.
I was seriously ill the first time and she got me a wheelchair and helped me to the ward. The second time is the one that I will always remember and feel truly grateful for. I got to the hospital for a check up and because of how ill I had been last time I was there, I had a panic attack.
Karen went out of her way to help me and was so kind and caring when I really needed it. I don't know what I'd have done without her. She helped me get to where I needed to be and hugged me when I was crying and panicking.
She's a great lady and her kindness should be recognised.