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"scanning appointment"

About: Chelsea & Westminster Hospital

I came to book an appointment they told they can booked me only after more than a month. I tried to explain her I can not wait for so long. Manager was unhelpful. Was raising her voice and saying that I can't get an appointment earlier. She is not prepared that patience would ask her: "but why so long?". She become angry with me. So, I really felt mistreated at a hospital. they are not qualified to deal with patience. And I walked out of the hospital without any appointment. I would never recommend this hospital.

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Responses

Response from Chelsea & Westminster Hospital 10 years ago
Chelsea & Westminster Hospital
Submitted on 20/02/2014 at 09:27
Published on nhs.uk on 21/02/2014 at 03:00


Hello, We are sorry to hear about your experience. If you wish for the hospital to investigate your complaint, please contact the Patient Advice and Liaison Office at pals@chelwest.nhs.uk with your details. Kind regards, Patient Advice and Liaison Team

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