This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Appallingly rude receptionist

Story from nhs.uk

"Appallingly rude receptionist"

About: Chelsea & Westminster Hospital

Just tried to make an appointment and was put off by the rudeness of the reception. They were unhelpful, yawned down the phone at me - for a service that is dealing with potentially sensitive health issues, they need to sort out their front of house staff.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Chelsea & Westminster Hospital 10 years ago
Chelsea & Westminster Hospital

Submitted on 20/02/2014 at 10:00
Published on nhs.uk on 21/02/2014 at 03:00

Hello, We are sorry for your experience when you spoke to the staff member at the main reception. We have passed on your feed-back to the facilities manager; however if you wish for the hospital to investigate your complaint, please contact the Patient Advice and Liaison Team at pals@chelwest.nhs.uk Kind regards, Patient Advice and Liaison Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k