"Appallingly rude receptionist"

About: Chelsea & Westminster Hospital

Just tried to make an appointment and was put off by the rudeness of the reception. They were unhelpful, yawned down the phone at me - for a service that is dealing with potentially sensitive health issues, they need to sort out their front of house staff.

Story from NHS Choices

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Response from Chelsea & Westminster Hospital

Hello, We are sorry for your experience when you spoke to the staff member at the main reception. We have passed on your feed-back to the facilities manager; however if you wish for the hospital to investigate your complaint, please contact the Patient Advice and Liaison Team at pals@chelwest.nhs.uk Kind regards, Patient Advice and Liaison Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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