"Hysterscopy results time"

About: West Middlesex University Hospital

I had hysterscopy and biopsy starts of January '14. Still waiting for results. Had infection after , took strong antibiotics for over week. Still bleeding and have back pain. Try to contact outpatient clinic last week, left 3 messages over 3 days , had call back on the 3 rd day, parently my results was post to me. Request results to be resend , advice that results will be fax to my gp in the next hour. Chase GP for the rest of the day, nothing happen. So stress decide to go to clinic and check collect results myself. Unfortunately I was told I can not have results and doctor will write to me. Bit confuse with whole experience. I do not understand why I was given wrong information in first place. Decide to wait for consultant letter. Another week ends.....try not too worry...

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Response from West Middlesex University Hospital

Thank you for your feedback. Based on the limited information contained in your comments we have undertaken an investigation. We believe we have found your details and that you were sent a letter last month. The gynaecology outpatients administrative team cannot recall any unreturned messages. We would appreciate the opportunity to investigate your concerns more fully and encourage you to get in touch via our Patient Advice and Liaison Service (PALS) on pals.service@wmuh.nhs.uk / 020 8321 6261. Stephanie Stevenson-Shand Acting General Manager Women and Children's Division

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