"After being diagnosed with epilepsy ..."

About: King George Hospital

(as the patient),

What could be improved

After being diagnosed with epilepsy in 2003 I have had regular appointments at King George. On none of those occassions have I been seen at the appointment time given to me; on several occassions I have been kept waiting for 4 or 5 hours. I have never been offered any explanation for this.

The information written in my notes rarely matches what has actually been discussed in the appointment. In one such incident I almost got into an argument with the consultant in question. He had told me I could come off medication after 3 years but when I suggested this to him 3 years later he refuted it and claimed he had never suggested it. When my notes were checked it had been written that it was me who suggested it not him. Luckily my mum had been with me so could back up my position.

I often feel that I am being talked down to by the staff I see and feel they see me as a nuisance who they just have to get out of the room as soon as possible.

Anything else?

In terms of the general hospital setup, King George again fails. Waiting areas are far too small for the number of patients attending clinics etc and I often find toilets with no paper, with broken locks, etc. On one occassion I used a toilet which, according to the signed sheet on the wall, had been cleaned no more than 20 minutes before. I do not believe it had been cleaned for several hours, possibly more.

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