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"Wonderful support"

About: William Harvey Hospital (Ashford)

On the 10th July 2013 i had a heart attack. The care i have been shown by all the cardiac team has been exceptional. The cardiac nurse who spoke to me following my first scare undoubtedly saved my life. She was brilliant. Then during my in stay prior to a procedure in London, the cardiac nurse was so supportive and kind, putting me at ease and reassuring me all the way. Post my opp, i have been under the care of Helen, an outreach cardiac nurse. She, once again is totally brilliant. her patients is amazing and her knowledge outstanding. It is so reassuring to have her available to answer my questions and silly doubts. Please pass this on to the management, they really need to know what a magnificent team they have. Thank you so much.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 15/02/2014 at 13:09
Published on Care Opinion at 13:26


Thank you so much for taking time to let us know about your experience with our cardiac services. We agree with you and are very proud of the whole team who work really hard to ensure they provide a personalised service. I am glad to see that your are recovering well, and will let staff know.

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