"Utterly disgusted"

About: Basildon University Hospital

My grandmother who is 93 came to A&E 3 weeks ago, she was left in A&E for 10hrs where on her hourly observations it was continuously noted that she was "still alive" she came in with a sore leg. Due to the utter unhelpfulness of the staff who refused to listen or take the time to examine her properly a blood clot formed and she has had to endure painful and what was ultemetly unecessary treatment. When finaly on a ward she has been ignored on every ward round, she has been left in her own mess for more than 7 hours getting more and more distressed. The staff do not listen, or show care or compassion, I will be making a formal complaint becasue the treatment recieved was so appauling.

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Response from Basildon University Hospital

We are very sorry to hear that you feel that the care your Grandmother has received at Basildon and Thurrock University Hospitals NHS Foundation Trust has not been satisfactory. Your comments have been shared with the accident and emergency department, and Orthopaedic staff. We encourage you to contact the Patient, Advice and Liaison Service on pals@btuh.nhs.uk or 01268 524900 ext 4441 to discuss this further.

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