"Great care during and after my Lobectomy"

About: Heartlands Hospital / General surgery

(as the patient),

From the pre-op visits with the hilarious Bryan to meeting the consultant Mr Rajesh and Mr Aziz the staff couldn't have been kinder, friendlier and informative at every step of a long scary process.

After the operation the care I received was second to none and I was released after 6 days much to everyones surprise about how well I looked considering what I had been through.

The nursing staff never made you feel like a nuisance no matter what you asked them to do. Special mention to Shab millions of thanks for washing my hair- you saw what that meant to me- you are a star. Hazel the tea lady and confidant of many was a bright spot in every day funny and irreverent with a great sense of fun whilst still getting all her work done.

The physio team are superb- encouraging and helpful. I would whole heartedly recommend this hospital to anyone

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Wugblood

Thank you for taking the time and trouble to post your experience at Heartlands Hospital.

I have forward your kind feedback to the General Manager who will share it with all of the staff.

Many thanks and speedy recovery


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story