"Mum visits ED"

About: Queen's Hospital, Burton Upon Trent

I had to take my mum on Friday night, the staff were all very friendly and worked well together to complete her treatment and tests. She was admitted to the AAC overnight and was very well looked after. Could not fault the clinical and nursing care and the AAC is nice and clean. On discharge they made every effort to get mum what she needed and were very efficient. The only thing which did not go well was the truely dreadful parking arrangements. You really need to review how this works. On a rainy and windy night we rrived at 21:15 and left at 00:20. The ticket machine in the carpark was not working and when we eventually found a working one it did not allow us to pay the correct fee of £3.50. We could only opt for £1.50 and risk a big fine or pay £6.00 with no fine risk. This amounts to extortion and I am fairly sure that it is illegal. Review and fix the problem now please!

Story from NHS Choices

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Response from Queen's Hospital, Burton Upon Trent

We are pleased that your mother received the quality of care that you would expect and we shall pass on your comments to the departments and staff that were involved with her care. We are sorry that you found the car parking system at Queen’s Hospital not in a good working order. We will pass your feedback on to our facilities department so that they can resolve the issue. There are facilities to pay for parking once you have left the hospital by phone or internet up to midnight on the day you visited. More information about our car park system can be found on our website: http://www.burtonhospitals.nhs.uk/hospitals-and-clinics/car-parking-information-for-all-sites.htm

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