"Staff on C20 Excellent Care"

About: Warrington Hospital

I was granted a bed on C20 (day ward) as the hospital was quite full my problem was actually surgical. The care I received was excellent praiseworthy in fact. I was treated with dignity and respect at all times by the staff nurses and auxiliary's. Particular mention to the Ward Manager and Senior Nursing staff. I am on a special diet and the staff ensured my needs were communicated to the kitchen's. There was no point at which I felt neglected in fact I felt completely safe in their care. When I requested pain relief (controlled drugs) it came quickly even though 2 staff were needed to meet my needs. The doctor's team were amazing taking time to explain why certain decisions were made sitting by my bedside ensuring I understood what was happening with my care and listening to my concerns. Another doctor was particularly helpful and compassionate. I felt I was treated as an individual with my health and social and emotional needs taken into consideration. The auxiliary's expressed concern about my diet and endeavoured to find me something I could eat. The ward was spotlessly clean and when people had to come in to clean my room my privacy was always respected. Thank You to everyone

Story from NHS Choices

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Response from Warrington Hospital

Thanks for taking the time to leave your feedback on C22 and we're delighted to hear your praise for the care you received. Feeling completely safe in our care is exactly what we want you feel. We'll pass on your kind message to the staff on the ward.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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