"friendly staff, very helpful, ..."

What I liked

friendly staff, very helpful, explained anything i didnot fully understand

What could be improved

the booking system, after being refered by my gp to see an orthopaedic surgeon i arrived for my booked appointment on time to be told by the receptionist that the surgeon was on study leave and she then phoned the booking line to be told my appointment had been cancelled due to me going private... which was not the case. i then had to arrange another appointment and wait a further month or so to see the surgeon