"I have been passed from pillar ..."

About: The James Cook University Hospital

(as the patient),

Anything else?

I have been passed from pillar to post with this Hospital. I am waiting to have a cyst removed from underneath my eye and have been put through to so many different departments regarding my appointment. I am either not on their list or they can't find my appointment which has been arranged for me weeks before. I have taken time off work to go to these appointments only to be told the Doctor isnt available today or come back in another months time! You'd think i was going to have a huge operation when all i want is a small cyst removing that would probably take 10 minutes to do! No one has a clue what they are doing when you ring up for some answers, and i am so angry and frustrated at the way i have been treated!

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Response from The James Cook University Hospital

Please accept my sincere apologies for the problems you have encountered whilst awaiting your operation and appointments. I would urge you to contact the Patient Advice and Liaison Service (PALS), who will certainly investigate this matter on your behalf – 0800 0282451.