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Trying to phone continuous ringing

Story from nhs.uk

"Trying to phone continuous ringing"

About: Leicester Royal Infirmary

I have been trying for the last 2 days to try to get through to the Windsor eye clinic, it is impossible! I know I have an appointment this month, but I can't find out the date. I have continually rang and no one answers. No wonder people miss appointments, there is no backup. Now I am worried that I may have missed my appointment, through no fault of my own! I am diabetic and have problems so it is important to be reviewed. Don't know who to contact now. Really worried.

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Responses

Response from Leicester Royal Infirmary 10 years ago
Leicester Royal Infirmary

Submitted on 07/02/2014 at 12:13
Published on nhs.uk on 08/02/2014 at 03:00

Dear reviewer Thank you for taking the time to leave feedback. We are very sorry for the problems you experienced in contacting the Windsor eye clinic - we fully recognise that this will have been very frustrating. To confirm the date and time of your appointment please email your name, date of birth, address and contact number to me at martin.watts@uhl-tr.nhs.uk and I’ll get back to you promptly. Alternatively our phone numbers are as follows: Enquiries about clinic appointments - 0116 258 6763 Enquiries about surgery - 0116 248 5930 General information - 0116 258 6468 These numbers are available from 9am until 4pm - we will make every effort to answer your call and resolve any concerns. We are truly sorry that you have been unable get through to us and hope to hear from you soon. Sincerely, Martin Watts Service Manager, Leicester’s Hospitals

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