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Ward 22 Arrowe Park Hospital

Story from nhs.uk

"Ward 22 Arrowe Park Hospital"

About: Arrowe Park Hospital

Elderly relative was in Ward 22, treated without respect and dignity by indifferent nursing staff who are too busy chatting to speak to patients, left in soiled clothing, bedside alarm found unplugged several times when visited, impossible to speak to any one other than a F1 junior doctor to get updates. General neglect of vulnerable people who can't complain. To be avoided at all costs

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Responses

Response from Arrowe Park Hospital 10 years ago
Arrowe Park Hospital

Submitted on 06/02/2014 at 09:44
Published on nhs.uk on 07/02/2014 at 03:00

We are very sorry to hear about the experience you and your elderly relative have had at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We note your comments about Arrowe Park Hospital. However, if you would like for us to look into your concerns further, we will need personal details and more information about what happened and where the relatives care was managed. If you would like to discuss your concerns further, you can ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns.

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