"My experience"

About: The Royal Victoria Infirmary

Following an initial wrong diagnosis regarding a serious spinal injury everything went down hill. I found certain members of staff to be very disrespectful and downright rude at times and when things go seriously wrong all you get is lies and more lies and I find this very distressing. Terrible treatment,disrespect,uncaring and blatantly dishonest.

Story from NHS Choices

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Response from The Royal Victoria Infirmary

Thank you for taking the time to bring to our attention concerns that you have regarding the care you received in the Directorate of Neurosciences at the Royal Victoria Infirmary. We are very disappointed that your care did not meet the standards you expected and wish to offer you an unreserved apology in this regard. I understand that Miss Powell, Directorate Manager for Neurosciences, has made contact with you to discuss your concerns. These are now being fully investigated in order that we can provide you with a comprehensive response. Thank you once again for your feedback. If you wish to discuss this further with Miss Powell, please contact her on 0191 282 5720. Alternatively, please feel free to contact Mr Paul Anderson, Patient Relations Manager or a member of his team on 0191 223 1382.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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