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Care and Compassion

Story from nhs.uk

"Care and Compassion"

About: Freeman Hospital

my wife was admitted to Ward 12 on Boxing Day..After a few weeks of excellent treatment it was apparent that she would be unable to recover fully.A plan to get her home had to be stopped as she became poorly over a weekend. After a further week of excellent treatment the Medical Staff decided they would try to get her home to spend her final days with the family.The people involved in the discharge could only be described as phenonimal. The Doctors,,Nurses, Occupational Therapy all worked flat out to ensure our home was ready to receive my wife. A hospital bed, oxygen, nursing care and homecare services was arranged in a few hours. I will never forget the look on my wifes face when she entered her own home. . These efforts by the hospital enabled us all to have the most amazing four days together and for this I will be eternally grateful.

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Responses

Response from Freeman Hospital 10 years ago
Freeman Hospital

Submitted on 04/02/2014 at 08:20
Published on nhs.uk on 05/02/2014 at 03:00

Dear Mr Jackson, Thank you for posting your feedback on NHS Choices. We recognise that this must be a very sad time for you and your family. We are very glad that you were happy with the care delivered by the team on ward 12 at the Freeman Hospital and that you and your wife felt supported at this time. The Trust strives to deliver the highest standard of care and patient experience at all times and we are very pleased to note that you felt our team were committed to ensuring you and your wife’s wishes were foremost in the care that was delivered The Team on ward 12 would like to wish you well and assure you that they felt privileged to care for your wife during this part of her life and were happy to note that you and your wife were able to spend her last days in the comfort of her own home.

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