"Broken Promises"

About: Torbay Hospital

My wife attended an appointment to deal with Carpal Tunnel Syndrome problem in her right wrist. After doing some tests the doctor advised that the condition was advanced and would needed urgent surgery to avert more serious damage. He said that this would be done in early January. She had not received an appointment date by second week in January so enquired at appointment department to see if it had gone astray only to be told that there was an 18 week waiting list. She related the story that the doctor had told her but has been told that she would be put on the list for possible cancellations. My wife's hand is giving her severe pain and she is gradually using the use of it. She is now also getting symptoms in her left hand. It is now the end of January and she is unable to see a resolution to this situation.

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Response from Torbay Hospital

We are very sorry to hear about your wife's issue with regard to waiting time for surgery. We would like the opportunity to discuss the issue with your wife so that we can try our best to resolve it. If your wife is happy to talk to us about this, we would ask that she please contact our Patient Advice & Liaison Service (PALS) so they can look into her situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from your wife so that we can address the issues you have raised. Kind regards, South Devon Healthcare NHS Foundation Trust

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