"Quick, efficient and excellent"

About: Hairmyres Hospital / Emergency department

(as the patient),

I am a Scottish ex pat living in England. I visited my son in East Kilbride this week. I had a major nose bleed which wouldn't stop. NHS Direct advised I go to Hairmyres A&E ...Sorted ..

The same day ..mega nose bleed again ... scary. Wouldn't stop again .. ENT suggested I go back to A&E .... absolutely brilliant attention ... within 10 minutes, I was attended by a Dr Olivia ...1st class. was obviously stressed ..and her wonderful, witty attention was fabulous. Totally calmed me down .. NHS are given a hard time too often ... my experience was fantastic. Quick, efficient and excellent. Thank you Dr Olivia. You have restored my faith ...

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Response from Rosemary Lyness, Executive Clinical Director, NHS Lanarkshire

picture of Rosemary Lyness

Many thanks for sharing your experience of your care with us. The staff at Hairmyres are committed to providing first class care. I will be sure to forward your comments to them and Dr Olivia in particular.

Thank you so much for taking the time to post this to us.

Kindest regards

Rosemary Lyness

Director of nursing

NHS Lanarkshire

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