"directed to A&E even though my friend was not there"

About: Stoke Mandeville Hospital

(as a friend),

I went to see a patient at Stoke Mandeville hospital, but was unsure which ward she was in. I asked at the Information Desk if they could tell me, and I was directed to the A&E desk. I said I knew the patient had been in hospital for a number of days and was certainly not in A&E; they said to ask at the desk anyway. I went to A&E and I spent about five minutes there with the receptionist. She was most kind and helpful. However, I feel it was a bad use of the A&E service to have to give information for non-A&E patients.

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Response from Buckinghamshire Healthcare NHS Trust

Thank you for taking the time to comment. We are really sorry to read about your experience and thank you for your feedback.

If you haven't done so already, please can you contact our Patient Advice and Liaison Service (PALS) so that we can discuss the matter in more detail and take any action required. PALS are contactable on 01296 316042 or pals@buckshealthcare.nhs.uk

Kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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