Took my 15 month old daughter as unable to get appointment with GP. Visited at 2pm and was advised by receptionist that there was 8 people in front so would make an appointment for 3.10pm. Eventually got to see doctor at 4pm after waiting 2 hours at the centre only to receive a load of abuse from the doctor because I 'should have went to the GP'. Explained that I was unable to get an appointment however doctor was very argumentative, insisting that I would have been able to get one. She was extremely abrupt and had no regard for customer care. After leaving the centre I was very upset and subjected to tears. Very reluctant to use this centre again.
"Poor customer care / service"
About: Palmer Community Hospital Palmer Community Hospital Jarrow NE32 3UX
Posted via nhs.uk
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