"patient care wonderful/parking fine £70!"

Was visiting daughter in law - first vist to this hospital, had trouble finding out how to use ticket machine, so it took us 15mins to secure a ticket which we thought would cover us for the duration of 1 hours visiting. Paid £1.20 for an hour and lost 60p trying to get the ticket so £1.80 in all. Was shocked to receive a fine of £70 in the post a week later. My husband and I are retired so not very good with new technology and had not come across these machines before where you have to put in your reg first before the money.hence time it took to get the ticket. we thought the hour would be from what was printed on the ticket. Because the patient we went to see was very upset and traumatised by her accident we stayed til the bell rang for end of visiting to support her, making us 2 minutes late by the time we got back to the car, but did not give that a thought as we were concerned about our family members health. We think the "parking eye" parking management is not appropriate for an establishment such as a hospital, where the visitors are concerned about the welfare of the patient, and are not aware that they are being preyed on by hard hearted and mercenary businesses such as "Parking Eye". We have complained to Appeals Dept, (on back of fine notice) with a copy of the parking ticket and await their reply. It has taken me all morning to compose the letter, write this review and also go out to get stamps and photocopies - I wonder what price they would put on my mornings work!