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Eye ward 35

Story from nhs.uk

"Eye ward 35"

About: Hull Royal Infirmary

I was recently admitted for major eye surgery, a Macular Hole. I arrived on the ward and in the space of an hour had moved beds three times. The ward was full of elderly medical patients which when you are awaiting major eye surgery was very distressing, the smell of faeces was appalling and the lady opposite me had the most dreadful cough. I think the ambiance of the ward in such a situation is crucial to help you deal with the surgery and this was not the case. I understand there is a bed shortage having worked in the health service for 40 years but surely management could be discerning with the choice of patients that occupy these beds.

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Responses

Response from Hull Royal Infirmary 10 years ago
Hull Royal Infirmary

Submitted on 28/01/2014 at 08:18
Published on nhs.uk on 29/01/2014 at 03:00

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. I hope that you are improving from your surgery and wish you a speedy recovery. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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