"Knee pain"

About: Medway Maritime Hospital

I had seen my knee consultant on the 26th november and signed my consent forms for my knee reconstruction i had my pre op on the 3rd of december and still have no letter to tell me when my operaration date is i have phoned his secretary only to be told by a answering machine there is no one in post in which they give you 6 extension numbers to ring i rang them to find out if a date has been set as surely there must be a date on system but each time its a snswering machine on each extension number i rang each number and left a message eith my name dob and contact number and still no reply Surely its not hard to say howling you have to wait for a date of admission after you have slready had your pre op

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Response from Medway Maritime Hospital

Thank you for bringing this concern to our attention. I would like to apologies to you for the inconvenience that you have experienced in endeavouring to make contact within the orthopaedic team to arrange a date for your elective surgery. I would appreciate it if you could contact Sam Chapman, Senior Operational Manager on 01634 830000 ext. 3856 to discuss the delays that you have incurred and organise a date for your surgery. Again, thank you for contacting us to enable us to resolve your query. Sam Goldberg Associate Director of Operations – Surgery, Anaesthesia & Critical Care

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