"Bellhouse ward"

About: John Radcliffe Hospital

Throughout 2013 my daughter who is now 20 months old waa admitted to bell house ward on six occasions. This was a very scary time for us as a family but the amazing nurses on the ward put us at ease each time we were in. The nurses work extremely hard and go above and beyond there duties to make sure you are all looked after. We have met some wonderful doctors although we do feel that there is somewhat a lack of communication between the doctors and nurses at no fault of the nurses. My daughter is under consultant care, her consultant is amazing and she always recieves first class care from him. She is due to come back to hospital for a procedure under general anesthetic and although its worrying I have no doubt that she will be looked after and cared for in the best possible way.

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Response from John Radcliffe Hospital

Thank you for your comments regarding your daughter’s care at the Children’s hospital. I am very sorry that you have found the communication lacking at times. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Mrs Shirley Clark, Complaint and PALS Co-ordinator for Children’s services on 01865 223258 or at Shirley.clark@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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