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Slow with results

Story from nhs.uk

"Slow with results"

About: West Cumberland Hospital

I'm still waiting for colopscopy results from October. Phoned to enquire about them and got a miserable woman who told me I should've phoned in office hours. Thats fine, but there is no need to be rude. The nurses are drs are great but this is the second time Ive had to chase up results and having to deal with not very polite staff just winds you up even more!

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Responses

Response from West Cumberland Hospital 10 years ago
West Cumberland Hospital

Submitted on 29/01/2014 at 11:26
Published on nhs.uk on 30/01/2014 at 03:00

Thank you for letting us know about the problems you have encountered in obtaining your results and this is something we take very seriously. Just to help in the future, we provide a Patient Advice and Liaison Service and you can always call them on 01946 523818 for some help, advice and support and they will do what they can to resolve any issues for you. We are pleased that the nurses and doctors caring for you are providing a great service.

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