"As usual, fairly hopeless"
About: Watford General Hospital Watford General Hospital Watford WD18 0HB
Posted via NHS Choices
Mother was admitted to AAU. It tool seven phone calls to be able to speak to the section/ward where she is. Four times the phone wasn't answered, once I got cut off, the other times I was put through to the wrong place. At no time did I feel I was being listened too. Last July she was admitted with a UTI and because of maltreatment ended up losing what little independence she had. Whilst receiving a full apology for this at the time this hospital really is a dreadful place to have to come.