"dirty hospital"

About: Darent Valley Hospital

I recently stayed for major surgery at this hospital and did not feel there was enogth nurses around on the ward after my surgery. i waited 4 hours in the recovery room for a bed to become avaliable, eventualy i was takern to cherry ward and put in a room on my own. i had numerous drips and a catheter in so was unable to get out of bed. when i needed a nurse i pressed the buzzer and it took 15 minutes for someone to come. im glad it wasnt something serious or god knows what would have happened during the day and night my catherter had to be emptied, a male nurse came in emptied it and poured it down the toilet, he did not evern flush the chain. as i was unable to get out of bed, i had to wait until morning for someone elseto pull the chain. during the night it seemed if you called a nurse it was a inconvece for them to come to you. in the morning another nurse emptied my carheter bag and spilt some on the floor, she made no attempt to clean it up and evern when a cleaner came in, she didnt wash the floor. this is suppose to be a clean hospital but certainly wasnt what i saw. on discharge i wasnt told how to look after my wound or nothing. i actualyfelt like it was a meat market thay get you in and throw you out as quick as possible .

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Response from Darent Valley Hospital

We are sorry to read about how unhappy you were when you visited the hospital. Please be assured that we take all comments received from patients extremely seriously. Unfortunately, because your comments were anonymous it is difficult for us to investigate your complaints thoroughly. Without knowing your particularly circumstances it is not easy to find out why you waited for four hours in recovery. It may be due to the type of surgery that you had or possibly to ensure that you were well enough to be transferred to a ward. Infection Control at the hospital is taken very seriously and the Matron is looking into your comments regarding the urine spillage. To give you some reassurance, the floors of Cherry Ward are mopped and cleaned everyday and are regularly audited by the housekeeping staff. It is normal practice to dispose of urine down the patients own toilet and the nurse should have flushed after doing so. Also you should not have waited 15 minutes for your buzzer to be answered, and the Matron in charge of Cherry Ward will be following up on your observation that the night staff were not as engaged in your care as you would have wanted. If you would like to discuss your care and treatment further please do contact us. Kind regards The Communication Team Darent Valley Hospital 01322 428655 sue.daniels@dvh.nhs.uk

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