""No Hope""

About: Good Hope Hospital

I have just got back from Good Hope hospital after taking my partner for an appointment. I always wondered why the hospital had ben renamed "No Hope" and now I know why. No hope of parking.We arrived 45 minutes before the appointment and I ended up having to drop my partner off (who was wearing pyjamas because she couldn't get dressed because she was in so much pain) outside the main entrance, No hope of attending the appointment with her as, when I managed to park she had already been seen. Also had my mother with me whom was in a wheelchair and has dementia. No hope of my partner being treated with dignity or respect as, she saw the doctor for a short time, wasn't listened too and hedidn't believe her when she said how much pain she was in, She has been left totaly distraught and I am so angry for her. This hospital car park is not fit for purpose and the doctor seen today needs to be retrained. He needs to learn to listen to his patients and not treat them like something in stood in. Totaly disgusted with the way my partner was treated and my experience of visiting this joke of a hospital.

Story from NHS Choices

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Anonymous

Thank you for taking the time and trouble to email your feedback on Patient Opinion website. I am concerned to read your comments about you and your families experience at Good Hope Hospital. Please be assured that we taken your experience seriously and would like to look into your case.

Could I please ask if you could call our Patient Services team on 0121 424 0808 or email me directly at iona.belgrove@heartofengland.nhs.uk.

Kind regards


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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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