"Right Knee Surgery on Monday 20th January 2014"

About: Royal Orthopaedic Hospital

I was admitted into the snowdrop suite yesterday morning for a right knee medial menisectomy and chondroplasty. The cleanliness at prime facia was excellent and so was the greeting at the ADCU reception. A nurse came to meet and greet 3 of us and made us feel that this was more a private hospital let along NHS. The level of care provided from the start until final discharge yesterday afternoon was excellent which made the whole experience so much easier top cope with. The consultant, the anaesthetist and their teams were excellent. At a time when hospitals are becoming more scrutinised and reported for poor care resulting in complaint after complaint, it is so refreshing to be able to sing the praises of a number and varied staff for my recent visit and day stay. Well done to all concerned and thank you Bernie Fortner

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Response from Royal Orthopaedic Hospital

Dear Mr Fortner, hello and good morning Thank you for taking the time to post and tell us about your recent experiences at the Royal Orthopaedic Hospital and for sharing your kind words and feedback. I have shared this with those who looked after you and the Senior Managers for those areas and of course informed our Chief Executive. I would like to take the opportunity to extend my best wishes to you for your recovery and wellbeing and thank you once again for letting us know. best wishes, Claire Williams Patient Relations Manager

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