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Care Opinion

walking on air

Story from nhs.uk

"walking on air"

About: Stafford Hospital

I am 70 years old from Birmingham and I am temporary staying in Milwich Staffordshire, I went to Stafford hospital for a urine infection test as requested by QE hospital Birmingham, I was suffering after effects of a Cystoscopy examination 5 days earlier. Not feeling the best, all I expected was to give a sample with an infection being found and antibiotics to be prescribed. No so, from the first with the registering through to be being discharged by the doctor I was treated as a human being (and not a number), with respect. I was given a thorough examination and results explained to me in a language I could understand. When I left the hospital feeling I was walking on air, the best I have felt for some time. Thanks to all the straff of the A&E Stafford. I am sure this is the place that other hospital's A&E should send their staff to learn how the alround treatment of patients should be take place.

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Responses

Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust 10 years ago
Mid Staffordshire NHS Foundation Trust

Submitted on 24/01/2014 at 11:11
Published on Care Opinion at 11:57

Dear Mr Wilson

Thank you so much for taking the time to provide us with this lovely feedback which I have shared with the staff involved. Comments like these really do make a difference to our staff who are working very hard, often in difficult circumstances, to ensure our patients are cared for as they would wish to be cared for themselves and have the best possible experience.

Kind Regards

Angela Grocott

Head of Patient Experience

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Response from Stafford Hospital 10 years ago
Stafford Hospital

Submitted on 07/02/2014 at 11:05
Published on nhs.uk on 08/02/2014 at 03:00

Thank you so much for taking the time to provide us with this lovely feedback which I have shared with the staff involved. Comments like these really do make a difference to our staff who are working very hard, often in difficult circumstances, to ensure our patients are cared for as they would wish to be cared for themselves and have the best possible experience. Kind Regards Angela Grocott Head of Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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