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Appalling booking system

Story from nhs.uk

"Appalling booking system"

About: Alder Hey Hospital

I got a letter six months ago from Alder Hey cancelling my son's appointment. The letter said I'd receive notification nearer the time about getting a new appointment. This never happened. I have called several times to try and get an appointment and keep getting fobbed off! Just not good enough.

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Responses

Response from Alder Hey Hospital 9 years ago
Alder Hey Hospital

Submitted on 21/07/2014 at 13:27
Published on nhs.uk on 22/07/2014 at 04:00

Please accept our apologies for the delay in responding to your message. Thank you for taking the time to leave a message about the difficulties you have experienced with the appointment system at Alder Hey Children’s Hospital. If you haven’t already contacted the Patient Experience team, we would be very grateful for the opportunity to discuss your experience with you. Please contact Liz Edwards, Head of Patient Experience on 0151 252 5919 or email PALS@alderhey.nhs.uk

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