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no communication shared between paitent or staff

Story from nhs.uk

"no communication shared between paitent or staff"

About: Royal Blackburn Hospital

Was never informed of a procedure I was due to have when the porter collected me I was assumed it was for an xray so was surprised to end up on the endoscopy suite where I was then ask if I had been given the bowel prep the day before obviously I hadn't as I didn't even know about the procedure there fore it had to be cancelled! I found a needle in my bed! Was told I needed a drip urgently and had to have a needle in...... to be told half an hour later it was ok now I don't need it ....the needle can come out and I can go home and if I carry on being sick go to a and e!

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Responses

Response from Royal Blackburn Hospital 10 years ago
Royal Blackburn Hospital

Submitted on 20/01/2014 at 17:07
Published on nhs.uk on 21/01/2014 at 03:00

Dear Sir / Madam, I first of all express my regret that your recent experience of our service has not lived up to the standard that we would have expected. I am sorry to hear that you felt that there were a number of issues during your stay that gave you cause to raise concerns. Whilst I am unable to comment on the specific circumstances around your stay, we do take every message of feedback as an opportunity to learn about how our services can be improved for the future, whether that be positive feedback or otherwise. Should you wish for us to investigate the specific circumstances to your feedback I would be more than happy to do so, in order that we can provide you with some answers and assurances around how we can take these issues forward to your satisfaction. If you would like for us to do so, please contact Please could you contact our PALs team either by email to PALS@elht.nhs.uk or via the free- phone number 0800 5872586. This will enable us to fully investigate your concerns and provide you with feedback regarding this matter. Thank you

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