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I left feeling that I was no nearer ...

Story from nhs.uk

"I left feeling that I was no nearer ..."

About: Robert Jones & Agnes Hunt Orthopaedic Hospital

(as the patient),

What could be improved

I left feeling that I was no nearer to having my back problem treated, having been told that there was nothing available at the hospital to solve the problem my degenerative disc gives me.

Anything else?

Having been disappointed with the outcome of my consultation I sought a second opinion with a purchased copy of my MRI scan only to be advised that the MRI scan does not cover the segment L3/4 in axial slices. Since these sections were crucial to my problem I was somewhat surprised. Why would they not be there? Were they removed before it was sent to me?

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Responses

Response from Robert Jones & Agnes Hunt Orthopaedic Hospital 15 years ago
Robert Jones & Agnes Hunt Orthopaedic Hospital

Submitted on 10/11/2008 at 10:26
Published on nhs.uk on 12/11/2008 at 04:03

Thank you for your comments. In 2007, the Trust was named the best hospital in the country by its patients in the national Healthcare Commission Inpatient Survey. This is an achievement we are very proud of.

Our aim is to provide high quality services for all our patients and we are disappointed that your experience has not met the standards we set.

The Trust is committed to listening to patients and improving their experience here at the Orthopaedic and would welcome the opportunity to look into the issues you have raised and provide you with a full response.

If you would like to contact us to discuss your comments and concerns raised on this website you will find more information about how to make comments, compliments and complaints on our website at www.rjah.nhs.uk.

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